Reporting a Repair has MOVED to Property File! Please log into your account above and report the issue through there!
WHAT IS PROPERTY FILE?
Property File is an online platform designed to keep you informed and updated on the property your renting.
*If you haven't already activated your account, please find the activation link that has been sent to you via email, if you can't find this please ask an agent to resend this!
WHAT CAN I DO AND SEE FROM MY PROPERTY FILE ACCOUNT?
YOU CAN Track Your Account with the Timeline. We keep you informed every step of the way!
Moving house can be a stressful experience. Using your PropertyFile account means you can stay informed from the application stage right the way through to when you move out.
We let you know important events such as your referencing status, when inspections have been booked, move in and out appointment dates and times.
YOU CAN find all your tenancy details in one place.
With your PropertyFile account you stay in control and informed about all the relevant details of your tenancy.
Use it to double check key dates, move in and out owed money, check your rent has been received and current balance.
You can also download key documents that we share with you such as your tenancy agreement. We will book diary dates for Property Inspections which you are notified of!
Managing your tenancy has never been so easy!
HOW DO I REPORT A MAINTENANCE ISSUE AND TRACK THE PROGRESSION?
YOU CAN Report maintenance issues and track their progress at all times!
Use our maintenance issue reporting tool, you’ll be safe in the knowledge that we have received it.
No more chasing or calls to us to find out what is happening.
Progress notifications are sent immediately as the work progresses, we keep you informed.
We require a well reported issue and always send photos to help us understand the problem, as this is significantly more likely to be resolved quicker.
You will receive help and advice on your issue, PLUS other common issues regarding the property that are not covered by the tenancy agreement, so dive in and have a look if you need any advice.
REMEMBER Reporting issues properly ensures that you the tenant do not incur costs from unreported issues becoming worse and causing more damage to the property that you may become liable for, please see your tenants responsibility as contained in your Assured Shorthold Tenancy (under documents in property file).
WHEN WILL I GET A RESPONSE AND HOW LONG DOES IT TAKE FOR MAINTENANCE ISSUES TO BE RESOLVED?
Any reports of repairs or issues will be responded to as soon as possible and when reported through your account on Property File the job will be instanlty logged onto our system where we can pick this up and instruct the correct contractor. if we need any further information we will be back in touch to acquire this.
The Property Shop endeavour to sort and minimise inconvenience within 14 days and will provide updates to the tenants to make sure they know the issue is in hand, we would appreciate that if any circumstances change after the rporting of the job to either let us know the what has changed or to cancel the job ASAP.
If a repair is to take slightly longer than normal due to the complexity of it or if a part has to be ordered and its delivery is longer than normal, the tenants will be kept informed.
If you are renting a flat or shared accommodation then it would be appreciated if you notify The Property Shop of any other repairs and issues in regards to other parts of the property, such as Communal Areas, Roofs, Gardens, Outhouses etc. If we are informed quickly, we can avoid problems escalating or getting bigger.