Need a Repair? Here’s How to Report a Maintenance Issue with TPSY
Let’s face it — no one wants to deal with a leaky tap or a temperamental boiler, especially when it’s chucking it down in Bridlington (again). But if you’re renting with The Property Shop Yorkshire (TPSY), reporting repairs doesn’t have to be a faff. In fact, we’ve made it as quick and hassle-free as possible — because you’ve got better things to do than chase a dripping ceiling.
Here’s everything you need to know about reporting a maintenance issue the right way — and how we’ll respond to put things right, pronto.
First Things First: What Counts as a Maintenance Issue?
Not sure whether something needs reporting? If it affects your comfort, safety or the condition of the property, it’s probably worth flagging.
Here are some common examples:
No heating or hot water
Leaky taps or burst pipes
Damp, mould, or water ingress (Structural only, If you are getting damp or mould on your windows or shower then consider ventilation options, check out our blog on how to reduce damp or mould in your home here)
Broken appliances supplied with the property
Faulty locks, windows or doors
Electrical issues (lights not working, tripping circuits)
Pest problems (especially unwelcome ones like mice or wasps!, please remember when it comes to pests, the landlord is only responsible when the property is at fault, if you are are not properly deposing of your waste and that attracts rats or mice or you have a wasp nest in a tree on the property then that is your responsibility)
If you're unsure of responsibity add the job to your property file but explain that you require advice on whos responsibility it is to fix the issue or call us on 01262 228 283 and we can advise.
Image Name: Property File Login
Step-by-Step: How to Report a Repair with TPSY
We know life’s busy, so we’ve made our maintenance process simple, structured, and speedy. Here’s how to get your repair sorted:
Step 1: Report the Issue via the PropertyFile App
Take Photo of the Issue now before you start on property file
Log into your TPSY tenant portal (PropertyFile here).
You will see the a screen that looks likes the image to the left labelled Property File Login
Click the green Sign In button in the top right of the screen and enter your login details in the pop up box. This will take you to your Property File dashboard, you will have received an email when you took your tenancy
Step 2: The Dashboard
Once youve logged in you will see your dashboard, from here you can:
Log a maintenance issue
Check rent dates and payments
Check key dates in your tenancy
Veiw document that we share with you
To log a maintenance issue you need to click the button in the top right of the screen that is labbeled "Report an issue", please see the screen shot labelled Property file Dashboard
Image Name: Property file Dashboard.
Step 3: Choosing the right catogory
So that we can help you in the fastest time possible please report your maintenance issue under the correct catagory, some catagories have sub catagories so please be read all to make sure that request in in the correct place:
For Example: A leaking cistern on a toilet would be logged under
Bathroom & Toilets > Leak on Toilet pipework
Once the catagory has been set move on to step 4
Step 4: Description
Emergency Guidance
On this screen, you will find an option for emergencies. If your situation is critical, clicking this button will provide you with immediate instructions on what to do next (as true emergencies often require direct contact with utility providers or emergency services rather than a standard repair request).
Why Details Matter
If your issue isn't an emergency, please add a description and make it as detailed as possible—this really helps us help you! If a report simply says, "a pipe is leaking," we have to make extra phone calls or arrange a preliminary visit just to find out which pipe it is, where it’s located, what it’s made of, and how our contractors can access it.
What a Great Description Looks Like
On the other hand, imagine if you wrote:
"The small metal pipe that runs into the top of the toilet flush tank is leaking at the bend where it comes through the wall under the window."
This level of detail is perfect. It tells us straight away that it’s likely a water feed pipe rather than a waste pipe. Knowing it's leaking at the bend means our contractor knows to bring a spare elbow joint with them to fix it on the spot. Plus, mentioning that it comes through an external wall suggests we might need to add protective lagging to stop it from freezing and happening again in the colder months.
Faster Resolutions for You
Ultimately, the more information you give us right from the start, the faster and more reliable our response can be. It ensures the right people turn up with the right parts, meaning your maintenance issues get resolved in the shortest time possible!
Step 5: Uploading pictures
Uploading clear photos helps our team massively because it shows us exactly what we are dealing with before we even arrive.
Using the example of a leaking elbow joint from Step 4, a single image can instantly tell us:
Whether the joint can be repaired or needs to be completely replaced.
What material the pipe is made of and its exact size, so we can bring the correct parts with us.
How easy the area is to access, and whether we will need to temporarily remove any bathroom units to reach it.
Ultimately, providing photos means we can send the right tradesperson with the exact equipment needed. This ensures your issue is resolved as quickly as possible, with the least amount of disruption to your home.
Finalising Your Report
Once you have uploaded your photos and completed the form, the next screen will display a summary of all the details you have provided so far. Please take a quick moment to check this information is correct, and then press Submit.
Emergency Repairs – What to Do Out of Hours
For issues that can’t wait (like a gas leak, burst pipe or complete power outage), follow these steps:
Fire - Flats, Appartments and Masonettes.
Important Fire Safety Information for Tenants in Flats
Be Prepared: Before an Emergency
You must familiarize yourself with your specific building’s fire evacuation policy as soon as you move in. This will be on your noticeboardin the communial area of the building detailing whether your building operates a "Stay Put" or "Simultaneous Evacuation" policy.
You must test your smoke alarms weekly to ensure they are fully operational, unless these are building wide, testing the alarms in this situation is normally assigned to one of the ground floor flats, this will be addressed if you are that person.
You must keep all communal hallways, stairwells, and escape routes completely clear of personal items, rubbish, or bikes at all times.
You must ensure your flat's front door is fully functional and closes securely on its own, as it is a crucial fire door designed to stop the spread of smoke and flames.
If a Fire Breaks Out IN Your Flat
You must get everyone out of the flat immediately. Do not waste time investigating the fire or gathering personal belongings.
You must close all doors behind you as you leave, especially your front door. This is vital to contain the fire and protect the rest of the building.
You must use the stairs to leave the building. Never use the lift during a fire.
You must call 999 and ask for the Fire Service as soon as you are safely outside the building. Give them the exact address and your flat number.
You must stay out of the building. Under no circumstances should you re-enter until the Fire Service explicitly tells you it is safe to do so.
If a Fire Breaks Out ELSEWHERE in Your Block
You must follow your building's specific evacuation plan. If your building has a "Stay Put" policy and the fire is not in your flat, you are usually safer staying inside with your doors and windows closed, unless heat or smoke is affecting you.
You must evacuate the building immediately using the stairs if your building has a "Simultaneous Evacuation" policy and the communal fire alarm sounds.
You must leave your flat immediately if you feel threatened by heat or smoke, regardless of the building's general policy.
You must follow any direct instructions given to you by the Fire Service, which supersedes any standard building policies.
After the Emergency (Only after the Fire Services has control of the situation and you are Safe)
You must contact our property management team on 01262 228 283 or email info@thepropertyshopyorkshire.co.uk to report the incident only after you are safe and the Fire Service has taken control of the situation.
Fire - Houses and single family dewlings.
Important Fire Safety Information for Tenants in Single-Family Homes
Be Prepared: Before an Emergency
You must test your smoke and carbon monoxide alarms weekly to ensure they are fully operational. If they start beeping to indicate a low battery, change the batteries immediately.
You must plan a clear escape route with your family so that everyone, including children, knows exactly how to get out of the house in the middle of the night.
You must keep door and window keys easily accessible and close to the exits so you are not searching for them in an emergency.
You must keep hallways, stairs, and doorways clear of clutter, shoes, or large items that could trip you up or block your path in the dark.
If a Fire Breaks Out in Your Home
You must shout to alert everyone in the house immediately. Do not rely solely on the smoke alarms to wake everyone up.
You must get everyone out of the property as quickly as possible. Do not stop to investigate the fire, get dressed, or gather personal belongings, pets, or valuables.
You must close doors behind you as you move through the house to leave. This deprives the fire of oxygen and significantly slows down the spread of smoke and flames.
You must stay low to the ground, crawling if necessary, if you encounter smoke on your way out. The air is clearer and cooler closer to the floor.
You must call 999 and ask for the Fire Service as soon as you are safely outside. Give them your full address and postcode.
You must stay outside once you have escaped. Under absolutely no circumstances should you re-enter the burning building for any reason.
After the Emergency
You must gather at a pre-arranged safe meeting point outside (like the end of the driveway or across the street) to ensure every family member is accounted for.
You must contact our property management team at The Property Shop Yorkshire on 01262 228 283 or email info@thepropertyshopyorkshire.co.uk to report the incident, but only after everyone is safe and the Fire Service is in attendance.
Gas or Carbon Monoxide Leak
If you smell gas inside or outside your property, or if your carbon monoxide alarm sounds, you need to act quickly and safely.
If You Suspect a Gas Leak
You must immediately open all doors and windows to ventilate the property and allow the gas to disperse.
You must not turn any electrical switches on or off. Do not touch light switches, plug sockets, or appliances, as a tiny spark can ignite the gas.
You must not smoke, strike matches, use lighters, or introduce any naked flames into the property.
You must turn off the gas supply at the main meter immediately, but only if you know where it is and it is safe to do so. (Turn the emergency control valve handle 90 degrees so it sits across the pipe).
You must evacuate the property immediately and move to a safe distance outside.
You must call the National Gas Emergency Service on 0800 111999 (this is a free, 24-hour service) using your mobile phone only after you are safely outside the property.
You must stay outside. Under absolutely no circumstances should you re-enter the property until an emergency gas engineer has attended, investigated, and explicitly told you it is safe to do so.
You must notify our property management team at The Property Shop Yorkshire on 01262 228 283 or email info@thepropertyshopyorkshire.co.uk once you are safe and the emergency service has been informed, so we can coordinate any necessary repairs with a Gas Safe engineer.
Water Leak
Important Safety Information: What to Do in a Water Emergency (Burst Pipe or Major Leak)
A burst pipe can cause significant damage very quickly, so knowing how to stop the flow of water is essential.
Be Prepared: Before an Emergency
You must locate your internal stopcock (main water valve) the day you move in. It is typically found under the kitchen sink, in a downstairs bathroom, or under the stairs.
You must test the stopcock to ensure it turns easily (clockwise to close) and hasn't seized up.
If a Pipe Bursts Inside Your Property
You must turn off the main water supply immediately by turning the internal stopcock clockwise as far as it will go.
You must switch off your electricity at the main fuse box (consumer unit) immediately if water is leaking near electrical fittings, lights, or plug sockets. Do not touch wet electricals.
You must turn on all the cold taps in the property. This drains the remaining water out of the system quickly and relieves the pressure in the pipes.
You must try to contain the leak by placing buckets, bowls, or deep pans under the drip, and use thick towels to soak up pooling water to protect the flooring.
You must move furniture, rugs, and personal valuables away from the affected area to prevent them from getting damaged.
You must stay out of any room where the ceiling is visibly bulging with trapped water, as it is at high risk of collapsing.
If the Burst Main is Outside (e.g., in the street or pavement)
You must report this directly to Yorkshire Water, as external mains pipes fall under their responsibility rather than the landlord's.
After the Immediate Leak is Contained
You must contact our property management team at The Property Shop Yorkshire immediately on 01262 228 283 or email info@thepropertyshopyorkshire.co.uk so we can urgently dispatch an emergency plumber.
You must take clear photos of the source of the leak and any damage caused to the property or your personal belongings, but only once the water is stopped and it is completely safe to do so.
Electric Outage
Important Safety Information: What to Do During a Power Outage
Power cuts can be frustrating, but many electrical issues can be resolved quickly without needing to call out an emergency engineer.
Troubleshooting: What to Check First
You must check if your neighbours have power or if the streetlights are on. If the whole street is dark, it is a localized power cut and out of your landlord’s control.
You must locate your fuse box (consumer unit) if the power is only off in your property. Check if any of the switches have "tripped" (flipped down into the OFF position).
You must try to reset a tripped switch by firmly pushing it back up to the ON position.
You must unplug all appliances in the affected area if the switch immediately trips again. A faulty kettle, toaster, or extension lead is the most common cause of a tripped fuse.
You must plug your appliances back in one by one and turn them on. When the switch trips again, you have found the faulty appliance—leave it unplugged and reset the switch!
During the Outage
You must switch off and unplug sensitive electrical items like televisions, computers, and gaming consoles to protect them from potential power surges when the electricity comes back on
You must keep your fridge and freezer doors closed as much as possible. A closed freezer will keep food safe for a good few hours without power.
You must use torches, battery-powered lanterns, or the torch on your mobile phone for light. Try to avoid using candles, as they are a significant fire hazard.
You must leave one light switched on so you know exactly when the power has been restored.
You must call the free national power cut helpline on 105 to report a general power cut or get updates on when the grid will be fixed. (Northern Powergrid covers Bridlington and the surrounding areas).
When to Contact Us
You must contact our property management team at The Property Shop Yorkshire on 01262 228 283 or email info@thepropertyshopyorkshire.co.uk only if you have completed the troubleshooting steps above, there is no general power cut in the area, and your fuse box will not reset.
You must provide us with exactly what happened leading up to the outage (e.g., "a lightbulb popped" or "water leaked onto a socket") so we can send the correct tradesperson to help you.
Why Rent with The Property Shop Yorkshire?
We don’t just hand you keys and disappear. We’re a local team with local knowledge – and we genuinely care whether your boiler works, your neighbours are decent, and your move is stress-free.
Summary: Renting in Bridlington Made Simple
Renting for the first time can feel like a lot – but with the right agent, it doesn’t have to be. From Old Town terraces to modern flats near the seafront, Bridlington has plenty to offer. Just make sure you:
Pick the right area for your lifestyle
Prepare your documents and budget
Ask questions before you commit
Need Help Finding the Right Place?
Whether you’re ready to apply or just browsing, give us a ring or pop into the office for a chat. We’ve helped hundreds of renters across Bridlington find their perfect match – and we’d love to help you too.
👉 Contact The Property Shop Yorkshire or call us on 01262 228 283.
We’re not just your letting agent. We’re your local guide to doing renting right.
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