Reporting a Repair has MOVED to Property File! Please log into your account above and report the issue through there!
WHAT IS PROPERTY FILE?
PropertyFile is an online platform designed to keep you informed and updated about the property you’re renting. It provides easy access to key tenancy details, ensuring a smooth and hassle-free rental experience.
Haven’t activated your account yet?
Check your email for the activation link. If you can’t find it, contact an agent, and we’ll resend it to you.
WHAT CAN I DO AND SEE FROM MY PROPERTY FILE ACCOUNT?
1. Track Your Tenancy with the Timeline
Moving house can be stressful, but PropertyFile keeps you updated every step of the way—from application to move-out.
View your referencing status
Track scheduled property inspections
Get reminders for key dates, including move-in and move-out appointments
2. Access All Your Tenancy Details in One Place
With PropertyFile, you’re always in control of your tenancy. View essential documents, check rent balances, and stay informed about all tenancy-related updates.
HOW DO I REPORT A MAINTENANCE ISSUE AND TRACK THE PROGRESSION?
1. Report Maintenance Issues Quickly
Use the PropertyFile maintenance reporting tool to log any issues. This ensures we receive your request immediately, reducing response times.
No need for follow-up calls—we’ll notify you as the work progresses.
Submit photos with your report to help us understand the issue faster.
Receive advice on common property concerns not covered by your tenancy agreement.
💡 Important: Reporting issues promptly prevents minor problems from becoming costly repairs, which could be your responsibility. Check your Assured Shorthold Tenancy agreement under the “Documents” section in PropertyFile for more details.
When Will I Get a Response & How Long Does It Take?
Immediate logging – When you report an issue via PropertyFile, it is instantly added to our system.
Quick response – We aim to address and resolve most repairs within 14 days, keeping you updated throughout.
Delays & special cases – If a repair requires additional time due to complexity or part availability, we’ll keep you informed.
If you live in flats or shared accommodation, please report any issues in communal areas, roofs, gardens, or outbuildings as soon as possible to prevent further damage.
When Will I Get a Response & How Long Does It Take?
Check rent balances & payment history
Download important documents, including your tenancy agreement
Receive notifications about property inspections & key dates
Managing your tenancy has never been easier with PropertyFile! Activate your account today and stay in control.